To create a better experience for you. You’ll be able to order everything you need, all from the one place – our new portal.
What’s different in the new portal?
A new look and feel makes it easier for you to order
No need to go to different sites to select your recipes from our Menu Cycles and to order– the new portal is a one-stop KidsCan shop!
What do these changes mean for the person who does the ordering – will they still be able to access the ordering system?
Your ECE’s KidsCan Coordinator will have the same access to ordering food, clothing, and health items – we will transition their email access to our new system.
How will I know when I need to order from the Menu Cycle?
Nothing has changed – we will still send you an email when the orders are due.
Has anything changed in the recipe selection and ordering process?
No – the only change is you can do everything in the one place!
How do I access the new portal?
Simply follow the link on KidsCan’s website, or save the link directly to your browser for easy access: https://order.kidscan.org.nz/login.
What if I’ve forgotten my password? How do I change my password?
You can reset your password using the Forgotten Password button – you’ll find this on the Portal Login screen.
Can I share my account with other staff?
Yes. If you need to, you can share your login details with other staff members.
Can I change the staff member in charge of the KidsCan programme?
Yes. You can change your ECE’s contact details on the ECE Profile Page – you can find this after you log into the Portal.
I have noticed my account information is incorrect. What do I do next?
You can change your ECE’s contact details through the Portal – just click on the Edit Profile button in the top right corner.
I have started my order but have had to step away before finishing. What do I do?
You can leave the portal at any stage; just make sure you hit the Save and Exit button at the bottom of the page before you leave the portal. What you have ordered up to that point will be saved and you can resume when you’re ready.
I have just submitted my order. How do I know you have received it?
We will send you a confirmation email once you have submitted your order through the KidsCan Portal. We will send you another email when your order has been dispatched from our warehouse.
I’ve made a mistake in my order. What should I do next?
If you made an order mistake, please contact eceadmin@kidscan.org.nz
I have never ordered from KidsCan. I don’t know how your system works. How can I find out?
If you’re new to KidsCan ordering, please get in touch with us via email eceadmin@kidscan.org.nz – we’re happy to support you.
