How do I claim my prize?
Please see your winning voucher for detailed instructions on how to claim your prize.
*If you have won the Spa World prize, please hang onto the voucher (compulsory for claiming) and send us an email fundraise@kidscan.org.nz
NOTE: We cannot guarantee your prize will be delivered in time for Christmas Day.
What is in the cracker?
Each cracker contains a traditional paper hat and joke, as well as a prize voucher or an entry into the second chance draw.
Where do I buy crackers?
You can buy our KidsCan Christmas Crackers through our retail partners - Countdown, Harvey Norman, LookSharp, Shoe Clinic, Toyworld, The Coffee Club, Smit and Caugheys, Bin Inn and NZ Safety Blackwoods, or order your 10 pack or 20 pack options through our website.
Can I buy in bulk from KidsCan?
Absolutely, our crackers come as 10 and 20 pack options, please email us at fundraise@kidscan.org.nz or call us on 09 478 1525 to order.
What prizes are on offer?
You can find a full prize list along with redemption terms and conditions here
Can I pick up my prize?
Sure! We are based in Albany on the North Shore in Auckland, if you would like to collect your prize, please contact the Fundraising team fundraise@kidscan.org.nz to organise a pick up time. Don’t forget to bring your winning voucher as we cannot release your prize without this.
When does the Christmas Cracker Appeal end?
The last day for purchasing crackers is 27 December 2024. You have until the 31 January 2025 to claim your prize.
Can I claim my prize after the closing date?
Winners have until midnight 31 January 2025 to claim their prizes, some prizes may have an earlier claim date, see winning prize voucher for details. Unfortunately, prizes claimed after the closing date cannot be redeemed.
I have redeemed my winning voucher and I am still waiting for my prize?
All prizes claimed between 15 December 2024 and 15 January 2025, will be sent from 16 January 2025.
We will dispatch prizes as quickly as possible outside of office closure dates.
If you have redeemed your voucher outside of our closure dates, please give us a call on 09 478 1525 or email us at fundraise@kidscan.org.nz
If you have won a $20 The Coffee Club gift card, The Coffee Club will post this out to you in the beginning of February.
Who do I contact if my prize hasn’t arrived?
If you redeemed your winning voucher between 15 December 2024 and 15 January 2025, your prize will be sent out week commencing 16 January 2025. If you redeemed your voucher before 15 December 2024, please email fundraise@kidscan.org.nz and we will be in touch with you as soon as we can. Please note, emails will only be responded to outside of the office closure dates listed.
How do I pay for my crackers if I ordered them through your website?
You will be emailed an invoice and once you have made payment, we will dispatch your crackers.
Are KidsCan Christmas Crackers tax deductible?
In short, no. A donation qualifies for a tax deduction as it is an unconditional gift. Where you receive something in return (i.e. the cracker), the amount paid no longer becomes a donation. The purchasing of a Christmas Cracker is the right to enter a chance of winning a prize and does not constitute a donation, therefore unfortunately does not qualify for a tax deduction.
